Carr & Hume - Property sales, lettings and management - Testimonials

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Testimonials

“We recently bought our first home through Carr&Hume. It was a very pleasant experience, we were listened to, advised and facilitated appointments, as well as supported throughout the process of buying. We found the team helpful, professional and they maintained an excellent communication throughout. We would recommend them to anyone and will always remember the happy moment of finding the home we wanted. Laura&Asif”

“Excellent service, good value for money. Accepted an asking price offer within two weeks. Good communication from Carr & Hume throughout the sale process.”

“Initial consultation and photography were excellent. Property was listed as agreed, in both content and timing. Once the offer process started there were a couple of minor communication problems but on the whole it went very smoothly and response to queries was quick. The fixed fee approach was ideal for us.”

“All property agent and agencies are more or less same, but my personal experience suggests that Carr & Hume are far ahead of all of them. It was my first house and they really helped me all the way out, guided me, which helped me a lot. Thank you very much.”

“After having a few estate agents round to price up our property we felt that Rob was the most genuine and came across like he and the team would deliver a good service. I have had bad experiences in the past with estate agents and was dreading this part of the sale process. However, now I can say they made it much easier and I am extremely pleased with how it all went. As most sales and purchases progress there will be things that get brought up that can slow the process down and cause a lot of stress. That unfortunately was the case for us. But Carr and Hume were great the sales team (special shout out to Laura) all knew what was going...”

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“Great service throughout. Would definitely recommend this agent who looked after both us and the buyer. W Thanks for all your help.”

“Outstanding sales service from valuation all the way through to completion. Everyone was really helpful, friendly and our house sold within 10 days!!!! Highly recommended and thank you so much!”

“We first came across C&H when looking to purchase a property and were so impressed with the professionalism of the people we dealt with that we decided to choose C&H to sell our property. In the lead-up to commencing marketing, we found Rob very straight forward to deal with and welcomed receiving his honest opinion. We were impressed with his attention to detail in producing excellent sales particulars. Once an acceptable offer was received, Laura liaised with all parties to effectively smooth the process through to completion. What was the most impressive was that she was extremely responsive throughout the process; no...”

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“Although completing the sale of my property took longer than I hoped for I am very pleased with the service I received. Rob did the valuation and a buyer was found within a few days. As it was progressing Laura kept on top of it and kept me informed at every stage. Carr and Hume has been helpful, caring and professional. I have no hesitation in using them again or recommending them.”

“Great experience with Carr and Hulme. Very easy to work with and they were very patient with us when we experienced a few challenges with our mortgage application. Thank you, Laura!”

“Laura was really helpful throughout the process and prompt with responses! They were very helpful in all of our questions and if there was anything I could fault it was just the question surrounding the ground rent!”

“We have just completed on the sale of our flat in Eccles thanks to the brilliant sales team at Carr and Hume. Laura has maintained contact throughout and has advised us when viewings were to be undertaken and provided feedback and follow up at every stage of the sale. The entire team are extremely professional and knowledgeable. Well done and thank you to everyone. You have made the selling experience so easy”

“If your thinking of selling your house then Carr&Hume are the agents Excellent service Thank you Brenda for all your help and support”

“We purchased a property through Laura at Carr & Hume and although there were some delays on our side as well as a problem with the surveyor getting access we managed to get the deal over the line with the help of Laura's patience and professionalism. I would have no hesitation recommending Laura and Carr & Hume, and am looking forward to dealing with her again for our next investment property.”

“As a purchaser of a property we have been extremely impressed with the service provided by this agent and, in particular by the consistent clear communication with Laura Smith. Right throughout the viewing, negotiation and process of seeing the sale through to completion Carr and Hume have lived up to their strapline of - “Traditional meets modern is a great way to describe Carr & Hume. The team embraces both longstanding traditional methods and modern online/digital techniques. Carr & Hume has a positive, can-do culture, which always puts the customer first.” They have proven to be professional yet friendly. Right from the...”

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“C&H have managed my property as a let for the last 2 years and helped me sell it this year. They have always been absolutely professional, very quick to sort out anything that needed to be done and friendly/polite thoughout.”

“An excellent service from the sales team at Carr & Hume. The house sale was a result of a family bereavement. Rob and another local agent visited to value the property for probate and to explain the process and the service they would provide if I decided to use their company. I chose Carr & Hume due to Rob's expertise and approach. He had an extensive knowledge of the area and the past and current market trend. He was sensitive to the situation, I felt under no pressure to sign up, but to take time to consider and contact him if I needed help and further information. I'm so glad that the family and I...”

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“Laura gave excellent customer service from offer to completion chasing the vendors solicitor regularly & keeping us updated every step of the way.”

“From meeting Rob for the valuation to handing over the keys to Laura on completion all the staff at Carr & Hume were professional and helpful,keeping us updated on all viewings and any feedback. Excellent...highly recommended”

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“Everyone at Carr and Hume has been fantastic in dealing with our house sale. It couldn't have been smoother. Rob's valuation was very accurate, and Fran was great on the viewings. Brenda and Laura in the office were really on top of things and kept everyone communicating during the sale progression. Thanks so much to the whole team.”

“Smooth process, Brenda and Laura couldn;t have been more helpful and accomodating. Very personable pleasant and flexible level of service made this purchase a breeze”

“I have only praise for the way my sale was handled and the bonus is I got the sale price I was advised I would achieve. There were a few minor hiccups but these were dealt with professionally. The sale took slightly longer than expected but this was due to the time of year I put the property up for sale. I was kept informed of any viewings well in advance by text which was really useful. I actually bought the house I was selling via the same branch so I have experienced this teams work as a seller and a buyer on both occasions they were superb. They were also very helpful when I was purchasing the property by given me advice on how to deal...”

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“Found all staff to be helpful and polite, and communication was good from start to completion Lady (sorry can't remember her name) was informative and jolly.”

“I had decided to place my house up for sale and obtain quotes from some of the leading Estate agents in the Swinton area, as well as an online agent. Honestly, by the time I was due to meet Rob from Carr & Hume, I was finding the whole process rather tedious and getting really cheesed off with being "sold" to. Thankfully, Carr & Hume and Robs approach was very different to all of the other Estate Agents I'd met. He gave me some information on Carr & Hume, their people, and some of their awards before having a good nosey around and providing an honest quotation, explaining the logic behind the valuation amount....”

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“The first time I have sold a house and the staff at Carr & Hume were helpful, kept me up to date with progress. They made it stress free and would highly recommend them. Thank you to the team.”

“All the members of staff at Carr & Hume I have had dealings with have been very helpful through the whole process of selling the property. I would also recommend them for the agent fees which were far better than other estate agents consulted.”

“This was my first venture into the Buy to Let market. C&H have made the process so much easier than I expected it to be. First class service from everyone involved - sorry I could only list 2 names but everyone I have been in contact with has been exceedingly helpful. A very professional service!”

“Very pleased with the dedication, the help and friendliness of the team including Laura. Their help throughout the process was indispensable from begining to the successful sale of the property. A big thank you Rob, Brenda and Laura.”

“Made an appointment to put the house up for Sale was the first time i met Rob,just took his advise and left it with him. Not long after a buyer came along.Brenda advised,informed and assisted to no end if fact beyond the call of duty in my opinion. i asked if they knew any local solicitors and put me in touch with a solicitor in Swinton which was absolutely first class. i have no hesitation in recommending Carr & Hume for selling your property and i wouldn't be surprised if buyers thing the same, These guys are ACE!”

“From our initial engagement Laura kept us informed throughout the sales process.Her response was immediate to all our inquiries both written and verbal.Her communication skills are excellent. Her handling of our sale was faultless.”

“From start to finish. Laura was very firndly, helpful and professional. I had no problem with communicating with her. When i had a quesion she was very quick with replying and if she could not reach me on the phone than she email me. I expected the whole process of buying a propety to be more complicated but i have to say im nicely surpised.”

“It just by chance I saw carr and Hume in the advertiser and rang for a valuation of my property and was going to see a couple more estate agents but I was so impressed with rob claton on our first meeting I didn't bother with seeing anyone else. Rob and Laura smith were great and took me through every step the confidence that they installed made myself at ease knowing that they were dealing with the sale. They kept me up to date with everything and I would not hesitate in recommending them to anyone else who is thinking of selling their house. I can't speak highly enough about the whole team involved .”

“Excellent service from valuation to completion, good communications and great support, the team are friendly helpful and knowlegable web support superb listed within 4 hours rates reasonable”

“We've known a lot of letting agents in the past and some made us feel as if we were only there to generate income for them. The team at Carr & Hume weren't like this at all. They were friendly, helpful and made us feel genuinely cared about. The first person we met was Gillian, who showed us around the flat in our own personal viewing, unlike some other letting agents in Manchester who trawl you around in a big group. Gillian was friendly, relaxed and knew the answers to all of our questions. Then throughout our tenancy we spoke to Rachel and Gill who helped us with any maintenance issues. Rachel and Gill were very...”

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“Rented from C&H for a year, and they have always been quick to fix any problems, prompt with access/viewing requests and generally one of the better agencies I've let with.”

“Carr & Hume are compassionate and caring. They understand the process of selling a house. All staff are excellent and through what can be a very stressful time came through with flying colours. I wholeheartedly recommend Carr & Hume for your moving experience.”

“Fantastic service and knowledge of the local areas. Would highly recommend using these guys to market your property. Or to find your dream home!”

“I initially made contact with Rob at C&H to sell a rental property. His speed and diligence were superb and we sold the property within literally hours! The back office staff Brenda and Laura were superb in responding and managing the sale. I couldn't be happy with the service. If i ever need to use them again i would not hesitate nor would i hesitate in recommending their services.”

“We have used Carr and Hume a couple of times and found that the valuations by Rob were what we expected of our properties. The support given by all the team including Brenda, Laura and Fran has helped us through the sale process.”

“All staff work as a team and extremely helpful giving advise and assisting with solicitors queries and issues. Friendly and knowledgeable both as sales and managing company experience with them”

“Both Rob Clayton & Laura Smith have been amazing. Very friendly people who kept me updated regularly. Valued the house, put it on the market and within a week an offer was on the table. I would recommend Car&Hume to anyone who wishes to sell there house”

“As a buyer, Carr and Hume made the process of viewing properties easy. They were flexible with the appointments and very friendly to deal with. When the offer had been submitted and went through to completion, they were informative and helpful along the process.”

“I have moved a few times since being in Manchester (22 to be exact) and I have dealt with a lot of Letting Agents in that time. Some of the "big ones" as well. By far Carr and Hume have been the best Letting Agent that I have dealt with. They made everything do easy, the communication is 2nd to none, the customner service is amazing. We had a small issue with the washing machine. I emailed on the Monday and on the Tuesday i was told that we would get a new washing machine. They are so helpful, the fees are very realistic and affordable and they are very quick at getting things done. They understand that life happens....”

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“Great service again from Carr and Hume. Professional service. Great communication. Photographs included (from experience) are a higher quality than the larger chains professional upgrades. Unusually for an estate agent they always answer the phone and if they are busy they always call back when they say they will. Very experienced team. Huge wealth of local knowledge too. The only estate agent I would reccomend. Great service.”

“Completed my sale today, Rob and Brenda are very helpful and nothing is to much trouble for them! Would recommend”

“Want to say A big thank you to Brenda” you have made the whole business of selling our property such a pleasure. Will highly recommend you and your company,your service was second to none,thank you again guys.”

“Thanks Brenda for all your hard work in helping me obtain my property. You were always very enthusiastic, friendly supportive and were obviously very informative about buying a property. Was great to have you on the other end of the phone, you made the process go smoothly. Thanks also to Fran who was also very helpful and enthusiastic. Many thanks, Justin.”

“I would just like to thank Brenda and the team at Carr & Hume for the excellent, professional and friendly service during the sale of my property. Nothing was to much trouble and they were very quick to respond to requests and provide feedback.”

“I found Carr and Hume to be friendly, professional, communicative and helpful. They ensured that my purchase went smoothly and were prompt to answer any queries. Certainly one of the better estate agents I have encountered, they were lovely people to deal with and I would be happy to recommend them.”

“This was the smoothest transaction I have experienced in selling or buying a house. The sale went through very quickly just as Rob told me it would and as I was acting as an administrater the help kind service I received was invaluable and very much appreciated I wish all the success you deserve. Regards Peter”

“Have dealt with Carr & Hume for many years and yet another smooth sale achieved by Brenda & Rob. Will continue to use them for both sales and lettings.”

“We would like to thank Brenda and Rob for the hard work and commitment in helping sell our family business. We had been trying to sell our commercial premises and business for over 3 years with different agents without any success. We have not sold a property for over 40 years and found it quite stressful at times however, Carr & Hume and their staff supported us through the process and made it sail through without any worries. We would highly recommend using them for a honest, professional service. Thank you from the Fenna Family.”

“Carr and Hume provided us with excellent service all round from start to finish. We took advantage of a special offer to market our property which made it great value for money. We were advised what price to market the property at which proved to be very accurate. Pictures were taken very promptly and the property was listed online on a Friday evening, we had bookings for viewings on the Saturday and we accepted an offer on the Monday so things couldn't have happened any faster. We eventually ended up buying a new build property which we had to wait for completion on, Alison was great to deal with and helped in talks with our buyer...”

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“Very good experience with the agency. Have never been failed by CarrandHume. As a tenant I had never had any issues not being resolved by always helpful and friendly staff. It is a shame they don't have a branch elsewhere than Swinton area. Very highly recommended.”

“Really pleased with the professional service received from Brenda and the rest of the team, always in contact and happy to answer any questions I had. Brenda Made sure the sale went smoothly and was always professional. I would definitely recommend Brenda, Rob and the team.”

“I would highly recommend all the staff at this branch,they have helped me through the letting and sales of my parents properties,often going beyond the call of duty and doing a lot to help me at a very difficult time. I would recommend them and liked the fact that the fee was fixed. Many thanks to all.”

“Excellent service and support from valuation to completion. Fixed fee is a good feature. Very friendly and polite staff, transparent communications, willing to help throughout the process of the sale. Many thanks for smoothing our way at a time of bereavement.”

“Ive recently completed a house purchase with Carr & Hume. Brenda did a great job. Having spent 6 months looking I can honestly say that C&H were the best agents I spoke to. Thank you!”

“Selling or buying is categorised as being in the top 3 stressful experiences of all time - not with Carr and Hume and not with Brenda. Since 1990 I have used C&H to buy, sell and use as a rental agent. The reason I go back time time again is they are effective and efficient and give great advice and guidance what could be a tricky and costly time.”

“Our dealing with this estate agent was in buying a house. From start to end they we great. They were very polite and so very helpful. Anything we asked or requested (for example we had several visits to the house to measure up for jobs and furniture) they helped without question. Brenda is a delight to deal with. The whole team are but our dealings were predominantly with Brenda. The communication from the team was excellent and we were kept informed of any developments quickly. They also offered advice without hesitation and without favouritism with the vendor... This agent makes you feel that they're happy to help and nothing is...”

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“I have been dealing with Carr & Hume for the past 9 years or so, first as letting / managing agent for my property in Eccles and more recently as selling agent. They have always been very professional and helpful in all my dealings with them. The recent sale of my property was handled by them with great diligence, always keeping me up to date with progress. I have no hesitation in recommending Carr & Hume.”

“Bought our forever home with Carr & Hume in April 2016 and they were always professional keeping us updated on progress etc.”

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